Frequently asked questions
General questions
Can a person use Dimmi on multiple devices?
Yes, you only have to log in with the same email address. There is no need to scan new QR codes
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I registered but did not receive an email with the confirmation link.
Please check if the email might be in your spam folder (“unwanted advertising”) or if you did not misspell in the email address when registering.
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When will new features come?
Dimmi is constantly being further developed. At the moment, no new features are planned, but improvements to existing features.
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Kann een Texter am Dimmi iwwersetzen?
Op iOS kënnt Dir den Text auswielen, drop drécken, op den Feil den no riets geet an dann "Übersetzen" uklicken.
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Op Android kënnt Dir den Text auswielen, drop drécken, ob déi 3 Punkten goen an "Übersetzen" auswielen.
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Wéi kann ech d'Notifikatiounen zu bestëmmten Zäiten ofschalten?
Op iOS (ab Versioun 16) musst Dir op Handy-Einstellungen goen, an der Rubrik "Fokus" drécken, en gewënschten "Fokus" drécken an dann folgendes maachen:
Mitteilungen stummschalten von: "Apps" Dimmi auswielen
Mitteilungen stummschalten von: "Personen" Keine auswielen
Fir e klengen Extra, kënnt Dir erofscrollen an Auerzäiten & Deeg auswielen déi Iech passen.
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Questions specific to parents
How long are QR codes valid?
Two months. The exact expiration date can be found under the QR code.
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Can both parents authenticate themselves with the same QR code?
Yes. You can create app accounts with different email addresses, but scan the same QR code.
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Can other family members (e. g. grandma), other guardians or a babysitter scan the QR code?
Yes, but be careful: Dimmi allows the person in charge to write to the parents of an individual child. These messages may contain private information that is not intended for everyone. (Even in the family circle)
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Can parents register more than one child?
Yes. One QR code is given for each child. Messages can be filtered by class, groups or child. On the first login, the “Authenticate” screen is automatically displayed, and later this can be accessed via the “Authenticate” item in the menu.
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Questions specific to teachers
Can several teachers register in a class?
Oh, yes. Anyone in the group can send messages and also receive messages from colleagues. In order to do this, both persons must be registered on the website as the person in charge of the group, and each teacher must log in individually and scan his code. (Please do not scan a colleague’s QR code, otherwise messages will be sent under a false name. )
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Can additional teachers who have individual hours in the class (e. g. special classes, “surnuméraires”... ) also use Dimmi?
Theoretically, yes. However, they would have to be registered separately in each class (as a regular member to receive messages, or as an instructor to send messages), and they would have to scan a QR code for each class. You would then receive all the messages for each class.
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Can a teacher be enrolled in several classes?
Yes, but for each class a QR code must be scanned.
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If you re-generate the QR codes for the parents (e. g. because a student joined, someone lost their code... ), do the old codes lose their validity?
Generating the new QR codes invalidates the old ones, but does not affect the accounts that have already scanned the code.
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Can a message be changed/deleted afterwards?
Modifying the message is not possible, yet deleting is. However, the message is only deleted in the app. As soon as it has been sent, it remains in the notifications center.
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What happens at the end of the school year?
Like every year, the student accounts on your website are removed from the groups and put inactive. (This usually happens in early August, unless the school asks otherwise). In the Dimmi app, the parents of the respective groups are also disabled. Even if the teacher keeps the class, the teacher has to pull the students back into the group and give the QR codes to the parents.
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How can I configure that parents can send me messages?
In the menu item "Groups", you can select a group and then press the gear wheel. There you can turn the setting on or off.
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Specific questions for SEA staff
Can several educators register for a group?
Yes, everyone can send and receive messages in the group. For this purpose, the respective educators must be registered as group leaders. Then the educators should scan the QR code. (Please do not scan a colleague’s QR code, otherwise messages will be sent under a false name.)
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Can a teacher be enrolled in several groups?
Yes, but you should scan a QR code for each group.
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If you re-generate the QR code for the parents (e. g. because a child has joined, someone has lost their code,...), do the old codes lose their validity?
Generating the new QR codes invalidates the old ones, but does not affect the accounts that have already scanned the code.
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Can a message be changed/deleted afterwards?
Modifying the message is not possible, yet deleting is. However, the message is only deleted in the app. As soon as it has been sent, it remains in the notifications center.
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How can I configure that parents can send me messages?
In the menu item "Groups", you can select a group and then press the gear wheel. There you can turn the setting on or off.
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